Privacy Policy

Effective Date: 01.02.2026
Last Updated: 19.03.2026

1. INTRODUCTION

My Physio (“Company”, “We”, “Our”, “Us”) operates a technology platform that connects users (“Patients”) with independent licensed physiotherapists (“Therapists”) for home-based physiotherapy services.

We are committed to protecting your privacy and handling your personal data in a transparent, secure, and lawful manner.

This Privacy Policy explains how we collect, use, store, and protect your data when you use the My Physio mobile application (“App”).

By using the App, you consent to the practices described in this Privacy Policy.

2. INFORMATION WE COLLECT

A. Personal Information

• ● Full name
• ● Mobile number
• ● Email address
• ● Address and geo-location
• ● Gender
• ● Date of birth (if required)

B. Health & Medical Information (Sensitive Data)

We may collect the following health-related data:

• ● Medical condition details
• ● Symptoms and treatment requirements
• ● Medical history voluntarily provided by the user
• ● Therapy preferences
• ● Session notes recorded by therapists

Purpose of Collection:

This data is collected strictly for:

• ● Matching patients with appropriate physiotherapists
• ● Providing physiotherapy treatment services
• ● Monitoring treatment progress
• ● Ensuring safety and quality of care

We do NOT use health data for advertising, profiling, or selling to third parties.

C. Therapist Information

• ● Qualification certificates
• ● Registration certificates
• ● Experience details
• ● Specialization
• ● KYC documents
• ● Bank details (for payouts)

D. Payment Information

• ● Transaction ID
• ● Payment amount and status
• ● Refund status

⚠ We do NOT store card or UPI credentials. All payments are processed through RBI-compliant third-party payment gateways.

E. Technical & Usage Data

• ● Device information
• ● IP address
• ● App usage behavior
• ● Login activity
• ● Crash reports

F. Communication Data

• ● In-app chat logs
• ● Masked call records
• ● Call recordings (if enabled)

Call recordings are stored for a limited duration (up to 90 days) for safety and dispute resolution purposes only.

3. PURPOSE OF DATA COLLECTION AND USAGE

• ● Creating and managing user accounts
• ● Matching patients with suitable physiotherapists
• ● Enabling booking, scheduling, and session management
• ● Facilitating communication between users and therapists
• ● Processing payments and managing escrow transactions
• ● Providing customer support and resolving disputes
• ● Ensuring safety, preventing fraud, and enforcing platform policies
• ● Improving app performance and user experience
• ● Complying with legal and regulatory requirements

We do NOT sell or rent user data. We do NOT use sensitive health data for advertising.

4. LEGAL BASIS FOR PROCESSING

• ● User consent
• ● Contractual necessity (service delivery)
• ● Legal obligations under applicable Indian laws
• ● Legitimate interests (fraud prevention, safety, service improvement)

5. DATA SHARING

We may share limited data with:

A. Physiotherapists

• ● Name
• ● Address
• ● Contact (via masked system)
• ● Relevant medical information

B. Payment Gateways

Razor pay For secure payment processing only

C. Service Providers

• ● Cloud hosting providers
• ● SMS/OTP service providers
• ● Analytics providers

D. Legal Authorities

If required under applicable law

All third parties are bound by confidentiality and data protection obligations. We do NOT sell data to advertisers.

6. DATA STORAGE & SECURITY

We implement industry-standard safeguards:

• ● Encrypted transmission (HTTPS/SSL)
• ● Secure cloud infrastructure
• ● Role-based access control
• ● Restricted admin access
• ● Audit logs and monitoring

Sensitive data is accessible only to authorized personnel.

7. DATA RETENTION POLICY

We retain user data as follows:

• ● Account Data: Until account remains active
• ● Health Data: Up to 3 years from last activity
• ● Financial Data: Up to 8 years (as per Indian law)
• ● Call Recordings: Up to 90 days
• ● Dispute Records: Up to 3 years after resolution

Users may request deletion of their data at any time, subject to legal requirements.

8. USER RIGHTS

You have the right to:

• ● Access your data
• ● Request correction
• ● Request deletion
• ● Withdraw consent
• ● File a grievance

To exercise these rights, contact:
📧 support@getmyphysio.in

9. ACCOUNT DELETION

Users may request account deletion by:

• ● Using in-app option
• ● Emailing support

Upon deletion:

• ● Account will be deactivated
• ● Personal data will be deleted (except where legally required)

10. CHILDREN’S PRIVACY

My Physio does not knowingly collect data from individuals under 18 without parental consent. Bookings for minors must be made by a parent or guardian.

11. THIRD-PARTY SERVICES

We use third-party services for:

• ● Payment processing
• ● Cloud hosting
• ● Analytics
• ● SMS/OTP services

These providers process data only on our behalf.

12. LOCATION DATA

Location data is used:

• ● To match nearby therapists
• ● For session tracking and safety
• ● For service verification

Location tracking is active only during service usage.

13. CALL RECORDING POLICY

Calls may be recorded for:

• ● Safety monitoring
• ● Dispute resolution

Users are informed within the app. Recordings are not used for marketing.

14. DATA BREACH POLICY

In case of a data breach:

• ● Investigation will be conducted
• ● Affected users may be notified
• ● Authorities will be informed if required

15. GRIEVANCE OFFICER

Name: Grievance Officer
Email: info@getmyphysio.in
Response Time: Within 72 hours

16. CHANGES TO POLICY

We may update this policy periodically. Changes will be reflected with updated date.

17. GOOGLE PLAY DATA SAFETY COMPLIANCE

My Physio complies with Google Play User Data Policy. All data practices disclosed here align with the Data Safety section submitted in Google Play Console. We ensure transparency in handling sensitive health data.